Specifically, the study identified the following four barriers to patients’ taking cost into account:
- A preference for what they perceive as the best care, regardless of expense;
- Inexperience with making trade-offs between health and money;
- A lack of interest in costs borne by insurers and society as a whole; and
- Behavior characteristic of a “commons dilemma,” in which people act in their own self-interest although they recognize that by doing so, they are depleting limited resources.
Surmounting these barriers will require new research in patient education, comprehensive efforts to shift public attitudes about health care costs, and training to prepare clinicians to discuss costs with their patients. Campaigns such as Choosing Wisely, as well value-based purchasing programs like reference pricing can help start to educate patients about appropriate utilization of services.
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